FAQs and Shop Policies

Turn around times

Please allow 7-14 business days for your item(s) to be completed, unless items are RTS. For a more accurate production timeframe or if you require your order sooner, please do not hesitate to contact me.

Shipping information

All packages are shipped using Canada Post. **All orders over $70 and shipping to Canada or the US will now be sent with tracking and insurance. Shipping overage will be refunded for amounts greater than $15. Tracking information will be added in PayPal. For overseas tracking, please contact and I will provide a quote and create a listing. All packages that are less than $60 or are being shipped outside of Canada or the US will be sent using standard shipping which will arrive in approx. 3-10 business days (domestic) and approx. 2-4 business weeks international. Please note: I am not liable for packages that do not arrive at their final destination within the approx. time frame. The buyer is responsible for any duties or customs fees on international orders. Packages are shipped to the address listed on your paypal invoice at the time of checkout, so please ensure that your address is correct.

What forms of payment do you accept?

I accept payment through PayPal, which offers regular paypal payments as well as credit cards 

Returns and Cancellations

Due to the custom and handmade nature of my products, I do not accept returns or exchanges. If you have a problem with your order, please contact me via email and I will work with you to resolve the issue. This MUST be done within 5 days of receiving your order. If, for whatever reason you would like to cancel/modify your order after payment has been made, please contact me via email within 24 hrs of your payment. After 24hrs, your order will be 'locked in' and I can not guarantee a change to your order without applying a new item fee.  

How to care for your items

You will receive an item care card with your package. I recommend hand washing all items in cool water. You may use a small amount of a mild detergent if needed. Lay flat or line dry. DO NOT put items in a dryer.